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In this article, you will learn how to change the comment’s status. There are three (3) types of statuses including (a) Open, (b) In Progress, and (c) Resolved. It is worth noting that there are a couple of ways to change the comment status either by creating a new comment or updating the status of a current comment. In this example, we will use the latter.
1

On the screen, find and click the Comment that you want to update

On the screen, find and click the Comment that you want to update
2

The Comment Box will appear, click the Status menu to select the appropriate status

The Comment Box will appear, click the Status menu to select the appropriate status
3

The Status sub-menu will expand

Click the appropriate status to select. After selecting the status, the system will automatically apply the changes.Alternatively, you can mark the comment resolved by clicking the Check Mark on the upper right side of the Comment Box.